Get 5% off when booking 3 or more tours anywhere in Italy!

What time do the tours begin?
Florence Tours begin at 8:15am, 9:10am & 1:00pm.
Tuscany Tours have a pick up time at your hotel at 9:00am but this can always be modified because they are always private tours.
Shore Ex Tours pick up at 8:00am at your port of call.

Do the tours run rain or shine?
Yes, all tours run regardless of how Mother Nature decides to treat us!

Do you offer discounts?
Yes, there is a 5% discount per tour if you book 3 or more tours regardless in which city.
There is an additional 5% off if you take a tour from November 15 to December 15 and from January 15 to the end of February.

I have difficulty walking or have a wheelchair.  Will I have difficulty on tour?
Florence tours are not marathons! Anyone who can keep up with an average walking pace will have no problem.
Our Tuscany Tours are private, as long as the wheelchair can fold and be placed in the trunk it’s not a problem.  It may be a bit challenging for the person pushing due to the slight incline on the cobblestone streets in San Gimignano, Siena, Montacino, Pienza & Montepulciano.

All tours that are offered throughout Italy are walking tours.  Tuscan Tour Guide focuses on having all its customers not feel rushed in order to soak in and appreciate the culture, art and history of each specific tour & itinerary.

I have young children, which tours are appropriate for them?
All our tours are child friendly!  In regards to Florence Tours, most very young children have a hard time following the “Grand Tour” for 4.5 hours so we recommend the 3-hour “Florence & David”. Tuscany Tours are all child friendly.  The only exception is that no wine will be served to them during lunch.

What if I know I’ll be late for a tour?
Call, text or Whatsapp 0039 328 965 3558

Skype “tuscantourguide”


How should I dress?
Most tours do not include the interior of religious buildings so there are no dress restriction.  If there should be a religious building entrance no knees and shoulders should be seen.  No refund will be issued in case entry is denied on behalf of the security.

Can I bring water to drink inside museums?
Yes, buy and drink plenty of water during the tour especially during the summer months when temperatures can reach 38 Celsius or 100 Fahrenheit.

Can I bring a baby carriage for my infant or toddler?
Of course! No tour has any baby carriage limitations however it can be quite difficult to push a baby carriage during the Pompei, Herculaneum & Venice tours.

I have an infant (or toddler), do you supply car seats for any of the Tuscany Tours, Shore Ex Tours and/or car transfers?
Yes, we will supply the car seat as long as you tell us upon booking.  There is no additional fee for the car seat.

I have a dietary (or religious) restriction, can lunch be modified for me?
Yes, lunches can be modified according to your dietary or religious restriction.

Do we tip our tour guide or driver?
This is totally up to you.  Tipping is never a must, but always welcome if you feel the job was well done!